Is Shopify Down? Admin Login Issues Reported (Live Updates & Fixes)
⚠️ Current Status: Partial Outage Reported
Merchants across North America and Europe are reporting intermittent issues accessing the Shopify Admin dashboard. The storefronts (customer-facing sites) appear to be largely operational, but backend login is affecting order processing.
If you are trying to log in to your Shopify store and seeing a "500 Internal Server Error," a blank white screen, or a "Shopify is currently unavailable" message, you are not alone. Reports are spiking on Downdetector and Twitter regarding a Shopify service disruption.
What is Happening?
As of today, December 1, 2025, Shopify is experiencing technical difficulties affecting the Admin API and Merchant Login services. This means:
- You may not be able to log in to your dashboard.
- Order fulfillment pages may load slowly or time out.
- Third-party apps may fail to sync inventory.
- Good News: Your actual website (storefront) should still be live and taking orders.
Immediate Troubleshooting Steps (Try These First)
Before panicking, rule out local issues on your end. Sometimes a "down" site is actually a browser cache conflict.
1. Check the Official Status Page
Always verify with the source of truth. Go to www.shopifystatus.com. If you see red or yellow bars next to "Admin," it is a confirmed platform issue.
2. Try Incognito Mode
Open a "Private" or "Incognito" window in your browser (Cmd+Shift+N on Mac). Try
logging in to yourstore.myshopify.com/admin. If it works here, one of
your browser extensions is causing the conflict.
3. Clear Cache and Cookies
Old login tokens can get stuck. Clear your browser's cache and cookies for "shopify.com" and try again.
4. Use the Shopify Mobile App
Sometimes the desktop admin is down while the mobile API still works. Try accessing your orders via the Shopify Mobile App on iOS or Android.
What To Do If It's A Real Outage?
If Shopify Status confirms an outage, do not panic. Here is your action plan:
- Don't Log Out: If you are already logged in on one device, stay logged in. Do not refresh the page unnecessarily.
- Pause Ad Spend (Optional): If the storefront (checkout) is also affected (rare), pause your Facebook and Google Ads immediately to stop wasting money. If it's just the admin, keep ads running—customers can still buy.
- Check Twitter/X: Follow @ShopifySupport for real-time updates.
- Wait it Out: Shopify's engineering team is world-class. Most login outages are resolved within 15-45 minutes.
Need Urgent Help?
If your store is down for more than an hour and the status page says "All Systems Operational," the issue might be specific to your theme or a rogue app.
As a Shopify Developer, I can help diagnose if a recent code change or app installation has broken your specific store.
Store broken while everyone else is online?
Contact Me for Emergency Support